Terms & Conditions
Website
Your use of this website indicates your acceptance of the following terms and conditions. If you do not agree with them, please do not use our site.
If you are under 18, you may use Cinnamon Sue Online Gift Boutique cc only with the involvement of a parent or guardian.
We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.
Monitoring
We have the right, but not the obligation, to monitor any activity and content associated with the website. We cannot screen or edit all of the content on the website and do not accept any liability for illegal, defamatory or obscene content. We may investigate any reported violation of these conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).
All moral rights of and its employees/agents are reserved.
Users are encouraged to inform Cinnamon Sue Online Gift Boutique cc of any content that may be offensive or illegal.
You may use this site to browse content and make legitimate purchases only. This site and the content provided on this site including design and trademarks may not be copied, reproduced, republished, uploaded, downloaded, modified, posted transmitted or distributed or used for any commercial purpose except with the express written consent of Cinnamon Sue Online Gift Boutique cc. Unauthorised use of this site and of the materials contained on this site may violate applicable copyright, trademark or other intellectual copyright laws.
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way. You understand that you, and not Cinnamon Sue Online Gift Boutique cc, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.
You must not use the website for any of the following:
for fraudulent purposes, or in connection with a criminal offence or other unlawful activity, to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any “spam” to cause annoyance, inconvenience or needless anxiety
You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content. Cinnamon Sue Online Gift Boutique cc reserves the right (but not the obligation) to remove or edit any content.
Any unauthorised use terminates the permission or license granted by Cinnamon Sue Online Gift Boutique cc. You may not systematically extract and/or re-utilise parts of the contents of the website without the express written consent of Cinnamon Sue Online Gift Boutique cc
Should you be in violation of the above it is understood that you will be held liable for all legal costs.
The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.
Updating of Terms and Conditions
These Terms and Conditions shall commence as soon as the user enters, uses or registers on the cinnamon Sue Online Gift Boutique cc site and continues indefinitely until terminated by Cinnamon Sue Online Gift Boutique cc.
We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time without notice. Changes to these Terms and Conditions will become effective upon such time changes are posted to this Website. It is the User’s obligation to check Terms and Conditions at the Website for changes or updates. Your continued use of the website following any changes to these terms and conditions will mean that you accept those changes.
Links
No person, business or web site may link to any page on this site without the prior written permission of Cinnamon Sue Online Gift Boutique.
Cinnamon Sue Online Gift Boutique cc may contain links to other websites. We do not necessarily agree with, assume responsibility or liability for their actions, products or content or of any other third-parties. We cannot be responsible for their content or for private information you may choose to share with them. We encourage you to read all Privacy Policies before disclosing personal information.
Framing and other Technologies
No person, business or web site may frame this site or any of the pages on this site in any way whatsoever. No person, business or web site may use any technology to search and gain any information from this site without the prior written permission of Cinnamon Sue Online Gift Boutique cc.
Pricing
Cinnamon Sue Online Gift Boutique cc offers competitive pricing on all products. Our showcase will show products including VAT. When you precede through the shopping cart facility the courier charges you have ticked will be added accordingly. The total price on check-out will then include everything (on the day of shipping). All products are subject to availability and receipt of payment.
The price of the product is displayed with the product. In the event of a sale or special offer, the discounted price is displayed. When you proceed through the shopping cart facility the courier charges will be added accordingly. The total price on check-out will then include everything including VAT (on the day of shipping). All products are subject to availability and receipt of payment.
Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.
We reserve the right to change pricing at any time without prior notice.
All pricing is in South African Rand (ZAR).
Value added tax at the rate of 14% is charged on goods bought by South African residents.
Please note that pricing and stock availability is subject to change without prior notice.
Despite our best efforts, a small number of the products may be mispriced If a product’s correct price is lower than our stated price, we charge the lower amount and send you the product. If a product’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.
Product Availability
Every effort is made to effect shipment of your order timeously however unforeseen circumstances may cause delays. We will endeavour to notify you of these delays in stock availability, and if an item is out of stock or discontinued, as soon as our suppliers notify us. We will contact you via email with a revised shipping schedule, ask you to select an alternative product or will offer a full refund within 30 days. All sales are subject to availability of stock. Stocks of all goods on offer are limited.
We reserve the right to cancel an order for which payment has already been received. This for instance may occur if stock is insufficient. Should this occur the customer will receive a full refund with no deductions.
Please note that dispatch estimates are just that. Typical dispatch times on stock items are between three and five days from confirmation of payment. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable.
There will be no credit given on order price difference, due to any price changes.
Cinnamon Sue Online Gift Boutique cc reserves the right to adjust product and delivery costs on the website at any time.
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Cinnamon Sue Online Gift Boutique cc reserves the right at any time after receipt of order to accept or decline your order for any reason. We may require additional verifications or information before accepting an order. If you have paid for a purchase and your order is cancelled, Cinnamon Sue Online Gift Boutique cc will reimburse your order.
In the event a product is listed at an incorrect price due to typographical error, Cinnamon Sue Online Gift Boutique shall have the right to refuse or cancel any order placed for products listed at the incorrect price.
Methods of payment
Security and Encryption of payments is handled by Pay Fast.
At the time of placing the order, the transaction details are presented to the bank and an authorisation is obtained for the amount of the order.
Payment is only collected when the order is completed.
Note that to protect it’s own and the interests of customer, Cinnamon Sue Online Gift Boutique cc scrutinises all transactions very carefully to prevent attempted fraud and a transaction may be refused if cinnamon Sue Online Gift Boutique is not satisfied with it’s legitimacy.
Bank deposit payments.
Internet Transfer – EFT
This is our preferred method of payment and is highly recommended for orders that need to be received within seven working days.
Cinnamon Sue Online Gift Boutique cc
Standard Bank
Sandton City (Business Current Account)
Branch Code : 018105
Account Number 241-340-373
Credit Card
The anti-fraud verification procedures we use on our credit card payments generally means that orders take longer to arrive. We accept Visa & Master Card.
Credit card transactions will be acquired for Cinnamon Sue Online Gift Boutique cc via Pay Fast who are the approved payment gateway. No credit card details are stored on the website. www.payfast.co.za to view their security certificate and security policy.
Please note due to high incidences of online credit card fraud our credit card processor and our bank may contact you to verify your credit card information and identity. This procedure may take a couple of days to complete.
Customer details will be stored by Cinnamon Sue Online Gift Boutique cc separately from card details which are entered by the client on the Pay Fast secure site. For more details on Pay Fast refer to www.payfast.co.za
Bank deposit
If the buyer selects to pay via bank deposit the exact amount must be paid. The payment must be identified by supplying the invoice number and surname in the reference section of the deposit slip or on the electronic transfer. Cheque deposits are subject to a clearing period.
Unpaid bank deposit orders are cancelled after five business days.
Cinnamon Sue Online Gift Boutique cc
Standard Bank: Sandton City
Branch Code: 018105
Account Number: 241-340-373
Communication
When you visit Cinnamon Sue Online Gift Boutique or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
Users of this website may send communications; and submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.”
All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Cinnamon Sue Online Gift Boutique cc, or its content suppliers.
Cinnamon Sue Online Gift Boutique cc respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us.
Delivery Policy
Subject to Availability
Please ensure the correct delivery address is provided from the outset as title and risk will pass to you once the order has left our premises. Should the delivery time be likely to fall outside our delivery time frame you will be informed via e-mail as soon as possible.
We understand that when you buy items on the internet you want to receive them as soon as possible!
Cinnamon Sue Online Gift Boutique cc cannot be held responsible if the recipient is not available at time of delivery and as a result a delay occurs.
Courier
When using our Service please allow 3 – 5 working days delivery on stock items. Our products are all sent via courier to Johannesburg and Pretoria, other Main City Centres and Main Regional Areas within South Africa as long as payment is received by midday Monday to Friday.
We offer:
Free delivery for purchases of R1000.00 or over (South Africa Only) – R 0.00
Delivery for purchases of less than R1000 (Johannesburg & Pretoria) – R 95.00 (Incl. VAT)
Delivery to other Main City centres (South Africa only) – R 115.00 (Incl. VAT)
Delivery to outlying areas (South Africa only) – R 115.00 (Incl. VAT)
Special Deliveries i.e.
Out of our normal delivery areas courier charges will be advised subject to agreement with you before dispatching.
Special Services i.e. Weekends and After Hours a R100 + VAT surcharge will be added. On Public Holidays a R150 + VAT surcharge will be added. Same day delivery a R200 + VAT surcharge will be added and needs to be booked with our couriers no later than 10h00 am that day. You will be notified about these charges via e-mail for you to agree on before dispatching.
Courier charges are subject to change without notification.
We do not send invoices when sending orders to other delivery addresses, therefore please request that we email you a separate invoice should you require it.
Insurance
Goods are not automatically insured unless specifically requested at additional costs. Back to Top
Returns
Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment.
Should you for any reason wish to cancel your order a 15% charge for administration cost will be attracted. You must advise us in writing or via e-mail of your cancellation and any such cancellation must be signed by the person who made the original order.
If a user is not 100% satisfied with the product and it is still in mint condition, these are to be returned in their original state. Please ensure that returned items are undamaged and are in the original packaging and all associated documentation is still present. Advice must be with us in writing and must be signed by the person who made the original purchase. This must be received within 7 days of the product being delivered. You are responsible for any other service provided to you in connection with your purchase, e.g. delivery charge. The item(s) must be returned within 14 days of purchase. This returns policy does not affect your statutory rights.
Users may return gifts for a gift voucher to the same value which can be used to purchase any other product.
Cinnamon Sue Online Gift Boutique cc recommends that you use a courier service with 24hr tracking facilities for all returns. Should you choose to use a carrier that does not offer a tracking facility and the goods are lost then no refund or return will be considered.
Cinnamon Sue Online Gift Boutique cc reserves the right to charge the price of the replacement item to the payment card used for the original order if you do not return the original item to us within 14 days.
Our Guarantee
If the item you have ordered is faulty, defective or the wrong item please notify us within 7 days of the product being delivered, our 14-day guarantee means that if returned to us unused and in its original condition and packaging together with all associated documentation within 14 days a prompt replacement will be given (in this instance we will pay the delivery fee). We will exchange this for the same product for something of equivalent value.
Cinnamon Sue Online Gift Boutique cc will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.
Please note that goods are not guaranteed against faults resulting from normal wear and tear.
Any complaints regarding the standard and quality of the product or products bought through our e-commerce facility should be directed to info@cinnamonsue.co.za.
Disputes
In the event of any dispute of any nature whatsoever arising between the parties on any matter provided for in, or arising out of this agreement, such a dispute shall be submitted to confidential arbitration in terms of the expedited rules of the Arbitration Foundation of South Africa.
Country of Domicile
This website is governed by the laws of South Africa and Cinnamon Sue Online Gift Boutique cc chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature:
Cinnamon Sue Online Gift Boutique cc
P.O. Box 782602
Sandton 2146
South Africa
Intellectual Property Rights
All the content, trademarks and data on this web site, including but not limited to, software, databases, text, graphics, icons, hyperlinks, private information, designs and agreements, are the property of or licensed to Cinnamon Sue Online Gift Boutique and as such are protected from infringement by local and international legislation and treaties.
Agreement of Sale
An agreement of sale between Cinnamon Sue Online Gift Boutique cc and a user only comes into effect if and when:
Payment has been made and proof of payment has been received. Until then the goods remain the property of Cinnamon Sue Online Gift Boutique.
Cinnamon Sue Online Gift Boutique cc reserves the right to refuse to accept and/or execute an order without giving any reasons. Cinnamon Sue Online Gift Boutique cc also reserves the right to cancel orders in whole or in part as circumstances dictate. Cinnamon Sue online Gift Boutique cc shall only be liable to refund monies already paid by the user.
When you place an order to purchase a product from Cinnamon Sue, we will send you an e-mail confirming receipt of your order and containing the details of your order. Any products on the same order which we have not confirmed to you do not form part of that contract.
Liability
Neither Cinnamon Sue Online Gift Boutique cc nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use any product sold on this web site.
Disclaimer
The contents of this site are provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.
The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called “Providers”, assume no responsibility for errors or omissions in these contents.
Neither cinnamon Sue Online Gift Boutique cc nor any of its agents or representatives shall be liable for any direct, indirect, general, special incidental or consequential damages, (including without limitation – data loss, lost revenues or lost profit) or liability of whatsoever nature arising from the use or inability to use or the correct or incorrect use, abuse, or misuse of these contents or the services or content provided, including the inability to fulfil particular orders of any description from and through this web site. Furthermore, Cinnamon Sue Online Gift Boutique cc makes no representations or warranties, implied or otherwise, that, amongst others, the content and technology available from this web site are free from errors or omissions or that the service will be 100% uninterrupted and error free. Users are encouraged to report any possible malfunctions and errors to Cinnamon Sue Online Gift Boutique cc.
This web site is supplied on an “as is” basis and has not been compiled or supplied to meet the user’s individual requirements. It is the sole responsibility of the user to satisfy itself prior to entering into this agreement with Cinnamon Sue Online Gift Boutique cc that the service available from and through this web site will meet the user’s individual requirements and be compatible with the user’s hardware and/or software.
Information, ideas and opinions expressed on this site should not be regarded as professional advice or the official opinion of Cinnamon Sue Online Gift Boutique cc and users are encouraged to consult professional advice before taking any course of action related to information, ideas or opinions expressed on this site.
Due to changing market forces and other extenuating circumstances that affect product availability and price stability, we reserve the right to withdraw any product we advertise and change prices without notice.
Information contained throughout our website and in our database is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors and omissions. We reserve the right to make changes and corrections in prices, products and specifications without notice.
Images and dimensions displayed on this web site should be regarded as illustrative and for informational purpose only. The actual product may vary slightly to the images and dimensions stated.
Cinnamon Sue Online Gift Boutique cc may change the content of the Terms & Conditions at any time without prior notice. It is your responsibility to check regularly whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using this website.
Privacy Policy
We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.
All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other than that which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.
We will take or reasonable steps to protect the personal information of users.
Cinnamon Sue Online Gift Boutique may electronically collect, store and use the following personal information of Users:
name and surname;
identity number;
contact numbers;
postal and physical address;
e-mail address;
to authorise the User when a backup / restore from the Cinnamon Sue Online Gift Boutique web site is required, to contact users in order to perform service checks ensuring your internet experience is efficient, and meets your individual needs. Information is also used to measure the number of visitors to the site, this includes information to measure traffic, the number of pages visited and the level of demand for pages and topics. The logs may be preserved indefinitely and used at any time and in any way to prevent security breaches and to ensure the integrity of the data on our servers.
Information detailed above is collected either electronically by using cookies or is provided voluntarily by the User. Users may determine cookie use independently through their browser settings. A cookie is an element of data that a site can send to your browser, which cookies may include information such as login or registration identification and user preference information etc., Some browsers may be configured to alert the user when a cookie is being sent, or to refuse to accept cookies. Other sites, however, cannot be accessed unless the browser accepts cookies.
Cinnamon Sue Online Gift Boutique cc shall not disclose personal information from Users without the Users personal consent;
Cinnamon Sue Online Gift Boutique cc shall disclose information without the User’s consent only through due legal process; and
Cinnamon Sue Online Gift Boutique cc may compile, use and share any information that does not relate to any specific individual.
Cinnamon Sue Online Gift Boutique cc owns and retains all rights to non-personal statistical information collected and compiled by Cinnamon Sue Online Gift Boutique.
We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an e-mail.
Obligations of the Customer
As a Customer of Cinnamon Sue Online Gift Boutique cc, you must provide accurate, current and complete information about yourself at all times.
My Account
Please ensure that your details are correct and inform us of any changes to the information that you provided when registering. You can access and update your information under the “My Account” area of the website.
We reserve the right to, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
The user agrees and warrants that its log-in name and password shall: be used for personal use only; and not be disclosed to any third party.
The user allows Cinnamon Sue Online Gift Boutique cc to take all reasonable steps to ensure the integrity and security of Cinnamon Sue Online Gift Boutique site and back-office applications.
All credit card transactions are Secure Socket Layers encrypted.
Governing Law
This site is hosted, controlled and operated from the Republic of South Africa and therefore governed by South African law.
Company Information
Registration number CK 2009/083931/23
Members: 1 F. Brebner
Accounting Officer: C B Sloane. P.O. Box 55, Witkoppen, 2068. Practice No. 00231929
For Cinnamon Sue Online Gift Boutique cc
